Frequently Asked Questions

Billing Process: We issue invoices for our services rendered to airlines and aircraft companies. These invoices detail the services provided and their associated costs.
Payment Methods: We accept various payment methods including bank transfers, credit/debit cards, and electronic payments.
Invoices and Payments: Invoices are typically sent promptly after services are provided. Payment terms are outlined in the invoice, and clients can expect to make payments within the specified timeframe.

Specific Services: We offer comprehensive services for airlines and aircraft, including ground handling, flight catering, and logistical support.
Flight Catering: Our flight catering services include preparing and delivering meals, beverages, and snacks tailored to the needs of the passengers and crew.
Ground Services:Yes, we handle ground services such as landing fees and providing flight attendance support.

Booking Process: Clients can book our services by contacting our dedicated booking team via phone, email, or through our online booking platform.
Lead Time: Our flight catering services include preparing and delivering meals, beverages, and snacks tailored to the needs of the passengers and crew. While we strive to accommodate all requests, we recommend booking our services with a reasonable lead time to ensure availability and seamless coordination.
Customized Services: Clients can indeed make special requests for customized services, and we will work closely with them to meet their specific needs and preferences.

Quality Standards: We adhere to strict quality standards to ensure the safety, comfort, and satisfaction of our clients and passengers.
Regulatory Compliance: Our operations are fully compliant with aviation regulations and safety standards set forth by relevant authorities.
Client Satisfaction: We prioritize client satisfaction by delivering high-quality services and continuously seeking feedback to improve our processes and offerings.

Contact Information: Clients can reach our customer support team via phone, email, or through our website's contact form.
Response Time: Our flight catering services include preparing and delivering meals, beverages, and snacks tailored to the needs of the passengers and crew. While we strive to accommodate all requests, we recommend booking our services with a reasonable lead time to ensure availability and seamless coordination.
Emergency Assistance: We provide round-the-clock assistance for urgent or emergency situations to ensure the safety and well-being of our clients and passengers.

Open to Partnerships: Yes, we are open to partnerships with other companies in the aviation industry to enhance our service offerings and expand our reach.
Collaborations: We collaborate with airlines, aircraft manufacturers, and other industry partners to provide comprehensive solutions and support.
Inquiries: Interested parties can inquire about potential collaborations by contacting our partnerships team directly via email or phone.

Providing Feedback: Clients can provide feedback on our services through our website, customer surveys, or by directly contacting our customer support team.
Testimonials: We showcase testimonials and reviews from previous clients on our website to highlight the experiences of our satisfied customers.
Using Feedback: We value client feedback as an opportunity for continuous improvement, and we actively use it to refine our services and enhance the overall client experience.

Terms of Service: Our terms and conditions for using our services are outlined in our service agreement, which covers important aspects such as pricing, liability, and confidentiality.
Contractual Agreements: Specific contractual agreements may vary depending on the nature of the services provided and will be communicated to clients accordingly.
Cancellations and Changes: We have policies in place to handle cancellations or changes to bookings, and clients are advised to refer to their service agreement or contact our customer support team for assistance in such cases.